Lumos Customer Profile: Liberty University

There’s a new network customization case study on our website. This time we talk to Liberty University about meeting the challenge of growth and changes in educational delivery.

For this customer profile, we interviewed Matt Fleming, Liberty’s Manager of Network Services and Tirian Wilson, the university’s Lead Voice Engineer. They were very positive about the experience of working with Lumos Networks.

“What I like most about working with Lumos is accessibility. We have access to our sales rep and other people in the company, and we’re able to call whoever we need. We typically get a very fast response,” says Matt.

Issues covered in the interview include:

  • How bottlenecks affected the bottom line prior to the installation of Lumos services
  • The need for flexibility in delivering and managing voice services
  • How course delivery is changing and the impact of that change on network needs.

The profile also considers the importance of disaster preparedness and network uptime: “I think it’s paramount to what we do every day. From the students demanding Netflix and Hulu, to the online population being able to come in and utilize the tools they need to take their courses and communicate with the professors and counselors, it’s critical to the school,” says Matt.

Find out how Lumos Networks customized a solution for Liberty University in Liberty University: Delivering a Customized Education Network. The profile includes a video.

Learn more about the technological issues facing educational institutions in Customizing the Education Network of the Future.

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