Lumos Customer Profile : Spilman, Thomas & Battle

Here at Lumos Networks, we don’t just want to tell you about network customization; we want you to see it in action. That’s why we’ve started collecting stories from our customers to show how “your network, your way” applies to real world situations.

The first of these new customer profiles features Spilman, Thomas & Battle. The firm was looking to reduce latency and work with a reliable company that was great at communication.

For this customer profile, we interviewed Spilman’s chief technology officer Dustin O Davies. Issues covered included:

  • the pain of network latency – “It quite literally took almost a whole year for us to move a circuit.”
  • reducing the cost of voice services
  • building a relationship – “It’s now much easier to get hold of somebody that understands and cares the way I care.”

“Doing things was very slow and painful if you were not part of the central office,” commented Dustin. With a couple of hundred people feeling the pain of network problems, something had to change for Spilman.

Find out how Lumos was able to help this full-service law firm achieve speed, system reliability and cost savings in our case study titled: Order in the Court: Making 7 Legal Offices Feel Like 1.

Want a heads-up on the technological challenges for law firms? Check out our post on customizing the law firm of the future.

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